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Puppy's Home: Frequently Asked Questions

Ordering

How can I track my order?

Can I cancel my order?

How To Choose Your Dog's Size

Contact Us

How do I contact customer service?

What are your customer service hours?

Shipping

How much does shipping cost?

How fast can you ship my order once I have placed it?

Easy Size Exchange

I received my order and it doesn't fit, how do I exchange for another size?

Returns

How do I return an order?

Payments & Taxes

Lost Packages

I never received my package but I received a delivery confirmation, what should I do?

Do you offer refunds for missing/lost packages?